Shipping & Return Policy

Free USPS Shipping

Certain products are designated as free shipping because we are able to send them in USPS flat rate boxes. For example, our Damplifier Pro Half Sheets fit perfectly in a flat rate box and are an excellent option for customers who typically experience high shipping costs (ie Alaska and Hawaii).

Please reach out to us by email or phone if you have questions on your specific shipping situation.

shipping-policy.jpg

 

Shipping Timeframe

We do our best to ship all orders processed before noon (CST) the same business day. Orders processed after after noon will ship the following business day.

Once we've shipped your order, products are delivered within 2 to 5 business days depending on your location and the shipping method.

In some rare cases products are on back order. When this happens, we update our website to reflect the estimated shipping date of these products.

international-delivery.jpg

International Shipping

Second Skin Insulation ships throughout the world. For international orders, please contact us via email (service@secondskinaudio.com) with a full ship to address and complete product list. We will respond with shipping options.

Many customers choose to ship to a freight forwarder. Please contact us if you have questions on how to set this up.

 

 Returns Policy

 

Second Skin offers a 100% quality guarantee.  We are confident that our products will work exactly as advertised when installed correctly.  The liability of Second Skin is limited only to replacement of defective material.  

All returns must include the following information:

  • Return Authorization Number (RA#)
  • Copy of invoice

A Return Authorization Number will be given by a Second Skin representative by calling 1-800-679-8511 or emailing service@secondskinaudio.com. Returns may be subject to a restocking fee and damage assessment.